VA Rail provided support to the MTR Pendeltåg team to help develop and gain support for a joint Performance Improvement Plan in collaboration with the client (Stockholm transport authority) and infrastructure manager (Trafikverket)
Workstreams included:
- Alliance agreement
- Joint management board
- Agreement of shared objectives
- Realistic train planning
- Co-location of control teams
- Joint performance management system
- Right-time railway culture
- Reliable passenger information
- Effective service recovery
- Joint safety improvement plan
- Infrastructure reliability
- Trespass and vandalism
